When receiving bitcoin coins, the recipient cannot immediately use them. Once a transfer is made, it is sent to the Bitcoin network for execution and must be included in a block to become confirmed. The process of including a transfer in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 2 or more such confirmations, the transfer is considered confirmed, and the sova.gg operators, in turn, process the request. This method was introduced to protect against reuse of the same bitcoins.

You have 15 minutes to create an application. If for some reason you did not have time to create an application at the specified time, then the application disappears automatically. In this case, please create a new application.

The status of the application can be tracked in the Personal Account in the "application" section (the login and password from which will be sent to your mail, during registration, or when the application is first created). We will also notify you of the status of your application by mail.

If you have not clicked the "I have paid" button, then please contact the technical support chat or our mail. To restore the application, you will need to provide the application number or e-mail that you indicated when creating it. What should I do if I made a mistake in the details when creating an application? In this situation, you should immediately contact the technical support chat with a request to suspend the application. If the application is at the stage of verification or processing, then we will be able to correct the details. But if the application is processed, then the only thing we can do is to provide the details where your funds went.

We try to process your requests as quickly as possible, the processing time on average takes from 5-60 minutes, provided that the transfer is made instantly. There are cases of delays in the payment systems themselves, unfortunately we are unable to influence the speed of such transactions.

Memo and Destination Tag are additional identifiers for your wallet/account. As a rule, exchanges provide users with one common wallet for replenishment, and then distribute the funds received in accordance with the specified Memo. If you do not specify it, your funds will go to the exchange wallet, but it will not be able to redirect them directly to your account. Make sure you enter the correct Payment ID, Memo, or Destination Tag in destinations such as EOS, Ripple (XRP), Stellar Lumens (XLM), Binance Coin (BNB) or Monero (XMR).

Referral program is a program for accruing interest on clients you refer. In other words, we are happy and ready to share the reward with you. Earn money with us. How? Tell us about us, share your individual link with friends and acquaintances, place our advertising material on your websites, and receive interest from the translations of referred users. What do you need to do to participate in the program? It's simple. To do this, you must register on the site. Your login and password will be sent to your email address. Your referral link will be located in your personal account. The main condition. The reward program works only when your referral follows your referral link.Your reward percentages depend on the referrals given: 0.5% from the 1st to the 20th referral 0.7% from the 21st to the 70th referral 0.9% from the 71st referral The reward is calculated from the amount of the transfer, your referral. If the service does not earn money from the transfer, the affiliate reward is not accrued.To withdraw your affiliate reward, the number of unique clients you attracted must be at least 3. Affiliate payments are made to any of the directions offered by the service. The minimum withdrawal amount for affiliate rewards is 10 US dollars, 1000 rubles.

This situation may arise for various reasons. The main thing to understand is that if you paid for the application and did everything right, then there is no reason to worry. First of all, it is worth checking if you clicked the "I paid" button. Next, you need to make sure that the funds have been debited from your wallet or card. Pay attention to the status of the transfer. It can be processed or rejected. In addition, check which details you made the transfer for, whether they match those that were provided to you. If there are no problems with the transfer and the details are correct, please contact the chat or email.